Monday, July 23, 2012

Firebrand releases new SAP CRM certification


 We’ve launched a new SAP Certified Application Associate CRM Fundamentals certification. The new ten-day accelerated SAP course will improve your SAP Customer Relationship Management.

You’ll need to pass the following exam to gain the SAP certification:
  • SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)

The SAP® CRM certification validates your knowledge of SAP® CRM basics and navigation. You’ll learn: master data, organisational and product management, transactional processing, sales and marketing, customer service, middleware setup and maintenance, billing, pricing, interaction channels and CRM reporting.


You become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0, once certified. You'll learn how to manage your company's SAP® CRM, and gain the competency for roles such as: SAP® CRM consultant, project team member, analyst or trainer.